How Fox Motors Eliminated Customer Communication Gaps and Boosted Lead Capture by 38%
Fox Motors was losing dozens of hot car buyers every weekend because sales reps were busy on the showroom floor. DigitalStacks provided 24/7 website chat coverage to capture every buyer intent.
The Challenge
With 9 showroom locations and a high volume of weekend walk-ins, sales advisors could not handle online chats and phone calls simultaneously. More than 30% of website chats went abandoned, and after-hours shoppers received no replies until Monday morning.
The Solution
DigitalStacks deployed inventory-aware live chat widgets across all Fox Motors website portals. Supported by a hybrid human-in-the-loop verification layer, the system answered queries on vehicle mileage, pricing, and finance rates. High-intent buyers were guided to request callbacks or book viewings instantly.
The Outcome
Within 90 days, Fox Motors captured 38% more leads from their organic traffic. Crucially, 42% of these leads were qualified during nights and weekends when showrooms were closed. Average customer response time fell to under 45 seconds, improving local search signals and map visibility.